Privacy Policy

Information We Collect

1.1 Information You Provide to Us

• Contact information, including your name, email address, phone number, and shipping and billing address.
• Account information, including username, password, and purchase history.
• Payment information processed by our third-party payment processor. We do not store full card numbers.
• Order and customer service communications.
• Information you voluntarily submit through surveys, product feedback, tracking logs, or coaching-program worksheets, where applicable.

1.2 Information Collected Automatically

• Device and browser information, including IP address, browser type, and operating system.
• Usage data, including pages visited, time spent on the Site, referring URLs, and click activity.
• Cookies and similar tracking technologies as described in Section 5.

1.3 Information from Third Parties

• Payment processors, shipping carriers, and fulfillment partners.
• Marketing and analytics platforms used in connection with our Site and marketing activities.
• Social media platforms if you interact with us through those channels.

How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including shipping and payment.
• Provide customer support and respond to inquiries.
• Send order confirmations, shipping updates, and administrative communications.
• Send marketing communications, where permitted and in accordance with your preferences.
• Improve our Site, products, and overall customer experience.
• Detect, prevent, and address fraud, security, or technical issues.
• Comply with legal obligations.

Health-Related and Sensitive Information

Some of our products and programs may invite you to track information related to your sleep, breathing, or general wellness, for example through a printable logbook or workbook. This information is provided voluntarily by you for your own personal use and tracking purposes.

Our products and programs are educational and self-guided; they do not constitute medical advice, diagnosis, or treatment. Any health-related information you choose to share with us is treated with the same care as other personal information described in this Policy, together with any additional safeguards that may apply.

How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who perform functions on our behalf, including payment processing, shipping, email delivery, analytics, and customer support tools.
• Business partners, only with your consent or as necessary to fulfill a request you have made.
• Legal and regulatory authorities where required by law or where necessary to protect our rights, property, or safety.
• A successor entity in connection with a merger, acquisition, reorganization, or sale of assets.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect how certain portions of the Site function.

Your Choices and Rights

6.1 Marketing Communications

You may opt out of marketing emails at any time by clicking the "unsubscribe" link included in our emails or by contacting us at Info@Oral-Vitality.com .

6.2 Access, Correction, and Deletion

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing. To make a request, contact us at Info@Oral-Vitality.com .

6.3 California Residents

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including rights relating to access, deletion, correction, and certain uses or disclosures of personal information.

6.4 European and UK Residents

If you are located in the European Economic Area or United Kingdom, you may have rights under the GDPR or UK GDPR, including rights to access, rectify, erase, restrict, or port your data and the right to lodge a complaint with an appropriate supervisory authority.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site and products are not directed to children under 13, or 16 where applicable, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps to delete it.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. The Effective Date shown at the top of this page indicates when this Policy was last revised. Material changes will be communicated as required by applicable law.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact Oral Vitality.